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  • Where are you based?
    We are based in the United Kingdom.
  • Are you open-source?
    No, we are not open-source. We have quite a few free models for you though - you can find them in our download section.
  • How do you test your manikins?
    We design our medical simulators iteratively. After each iteration, the prototypes are sent to different doctors and paramedics for testing. We usually ship around 20 simulators per finished iteration to various parts of the world (recently our models went to New York, London, California, Chernivtsi and Dublin). Besides functional testing we test them mechanically in house (fatigue tests, impact tests, fracture toughness, etc).
  • How can I contact you?
    Please use our contact form to send us a message.
  • What is the product lead time?
    The product lead time is between 2-4 weeks, but we usually ship within 1 week. Please contact us for more information.
  • What countries do you deliver to?
    We use Parcel Force to ship our products which allows us to send them to most countries in the world. The complete information about their international destinations can be found here.
  • Do you accept PayPal or card payments?
    Yes, we accept PayPal, card and bank transfer payments.
  • Do the products come already assembled?
    Yes, our products come fully assembled.
  • How can I repair your simulators?
    Silicone parts can be repaired with silicone glues: SmoothOn Silpoxy or RS PRO Silicone Liquid Compound. Plastic parts can be glued with acrylic glue, but it is best just to 3D print new ones.
  • I heard that 3D printed parts are easy to break. How durable are your products?
    It depends on the design and material used. There are multiple design techniques that can be used to increase 3D printed parts strength (like proper orientation on the build plate, rounded geometries, internal holes, increased perimeters; even material color can impact the part's strength). We make sure that our parts are strong enough for long and repeated use - each one is thoroughly tested and printed in the most optimal way.
  • What is the product warranty?
    We offer a 2-year warranty for all our task trainers.
  • Do the products come with the files of all molds?
    No - each task trainer comes with the files for all the plastic elements of the model and 3D printable molds for consumable parts only.
  • What 3D printers do you use to print your simulators?
    At the moment we use two types of printers to print our trainers: Ultimaker 2+ Extended and Creality Ender 3 S1.
  • How long does it take to 3D print a file?
    Between 1 hour and 2 days, depending on the model. Most of the parts can be printed in under 5 hours.
  • Does it take long to post-process your models after they are printed?
    Our parts are designed in a way to minimize the need for post-processing. We print our parts without brims or supports and use default slicer settings.
  • Is my printer going to work with your models? How to check that?
    Probably yes. Because our parts are designed specifically for 3D printing on the most popular desktop 3D printers, there is a big chance that your printer is going to be sufficient. If your printer has a small print-bed size, the models might need to be split first, printed in multiple parts and glued.
  • What slicers do you use to prepare your prints?
    We use Cura and PrusaSlicer.
  • What materials do you use to print your manikins?
    We use PLA+ to print our molds and simulator parts.
  • Why are your 3D models so strangely positioned on a build plate?
    There are multiple aspects we take into consideration when 3D printing molds: - parts need to be relatively strong (part orientation impacts the durability of the part), - the texture in strategic places needs to be of the highest quality possible, - the part needs to stay stable throughout the print, - everything needs to be printed without supports.
  • Can I use any silicone to cast the parts?
    No. Many types of silicones can be used to cast our trainers, but not every silicone will work as needed. It should be platinum-cured, soft, and with moderate to low viscosity.
  • Do I need to use a vacuum chamber for silicone casting?
    It depends. If you use low-viscosity silicone (3000MPa-s) there is no need to use a vacuum chamber, but if your silicone is thicker, a vacuum chamber is advisable. It will remove the air bubbles from the cast and greatly improve the silicone strength.
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