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returns

Last update: 23/12/2022

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, please email us at contact@decentsimulators.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: 

Decent Simulators
Attn: Returns
RMA #
19 Arthur Street
Belfast, Antrim BT1 4GA United Kingdom 

Return shipping charges will be paid or reimbursed by us. 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund, repair or exchange. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: contact@decentsimulators.com 

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